Trade customer questionnaireThank you for assisting us with our market research. Please fill out the questions below and hit submit once finished.All submissions are anonymous, so please be as honest as you can. Have you recently used a tradesman? Yes No If yes, what trade did you require? (Plumber, Builder, Joiner, Electrician etc) How did you become aware of the tradesman you ultimately chose? Word of mouth (recommendation from friends, family, or colleagues) Online search (e.g., Google, Bing, online directories) Social media platforms (e.g., Facebook, Instagram, Twitter) Company website Local advertisements (flyers, posters, newspaper) Other (Please specify) Please specify here Please rate the importance of the following factors when choosing a tradesman on a scale of 1 to 5 (1 being least important and 5 being most important):Experience and Expertise 1 2 3 4 5 Qualifications and Certifications 1 2 3 4 5 Reputation and Customer Reviews 1 2 3 4 5 Reliability and Punctuality 1 2 3 4 5 Pricing and Affordability 1 2 3 4 5 Communication and Responsiveness 1 2 3 4 5 Quality of Workmanship 1 2 3 4 5 Warranty and Guarantees 1 2 3 4 5 Flexibility and Adaptability to your schedule 1 2 3 4 5 Locally-based or close proximity to your location 1 2 3 4 5 Among the factors you rated as "most important" in the previous question, please explain why they held such significance in your decision-making process.Did you conduct any research on the tradesman's background or reviews before making your choice? If yes, which platforms or websites did you use for this purpose?How significant was the tradesman's reputation and customer reviews in your decision to choose them?Did transparent pricing and detailed estimates provided by the tradesman influence your choice? How important was affordability in your decision?Were you impressed by the tradesman's communication and responsiveness throughout the service process? How did it impact your decision?Based on your overall experience, how likely are you to recommend this tradesman to others? I wouldn't recommend them Maybe, Maybe not Definitely, they were amazing What qualities or aspects of their service would you highlight in your recommendation?Were there any aspects of their service that you think they could improve on? Yes No If so, please expand on those here
